Beware at-home water damage remediation hacks!

6/8/2023 (Permalink)

Here in New England, we are fortunate to live in an area rich with history. Many historic landmarks are still standing to this day, some people reading this may even live in one of these incredible houses. It is no hidden secret that as buildings get older they require more upkeep and tend to be more susceptible to water damage and mold. These situations are not only devastating but can also be incredibly overwhelming to try and deal with on your own. The internet is full of at-home, do-it-yourself solutions, but there is a high likelihood that the homemade solutions offered up will only be a temporary fix, or may even make the situation worse! We have many trustworthy and factually accurate resources here on our blog, as well as trained professionals on call 24/7 ready to help you make it “Like it never even happened.”

What Types of Creatures Feature in Flood Water?

4/29/2022 (Permalink)

You’ve heard of the “Creature from the Black Lagoon” and other fictional monsters that emerge from the deep. But what about the creatures that can feature in flood water? 

Fortunately, for those of us in New England, it’s unlikely that a flood would wash dangerous animals onto our properties. However, less than desirable pests like various insects and rodents, specifically rats, can surface from our floodwaters. 

Further south and west of our region, flooding can present the increased risk of encountering snakes, including some poisonous varieties, like water moccasins, as well as venomous insects like fire ants.

While these species might not be as scary as legendary villains like the Swamp Monster, it’s important to keep in mind that floods can carry more than water and debris with them. 

Before venturing out into any flooded area, be sure to take proper safety precautions, like wearing rubber boots and gloves. 

If you do encounter displaced wildlife, whether venomous or not, err on the side of caution and put in a call to your local humane or wildlife conservation society. 

When it comes to water mitigation following flood water damage, put in a call to SERVPRO Stoneham / Wakefield.

Know Your Flood Facts?

3/29/2022 (Permalink)

You know that SERVPRO is all about safety, which is why we’re here to share some flood facts you should know before the spring rains start to fall here in New England. Knowing how to keep safe and avoid water damage in your home or business is important to sort out ahead of time. 

Floods can be fearsome and are attributed to an estimated $6 billion in damages, along with an average 140 fatalities annually in the United States. 

That’s why you need to know the following four flood facts in order to keep yourself and your family safe.

1. Do not drive through flood waters because an average 66% of deaths due to floods result from drivers trying to drive through deep water. Never worth the risk!
2. Location isn’t necessarily as important as you think. In other words, you don’t need to live on or near a floodplain to be affected by a flood.
3. Building projects can boost the odds of flooding because it can alter natural water runoff patterns.
4. Walking through flood waters can be a fool’s game, given that it takes only six inches of fast-moving water to knock you over. 

Commit these facts to memory in order to stay safe in the event of a flood. 

For expert water mitigation, whether because of a flood or overflowed bathtub, contact SERVPRO Stoneham / Wakefield.

Checked Your Chimney Lately?

2/25/2022 (Permalink)

When it comes to discussions about residential water damage, the conversations often focus on the condition of a home’s roof. While weak spots on roofs can certainly lead to water damage, it’s important not to overlook your chimney. 

Since we’re on the threshold of changing seasons, it’s a great idea to  evaluate your chimney (hire a pro to do it!), in order to see if it’s suffered any winter-related damage and ensure that it’s strong and secure enough to withstand any rainy or windy spring weather conditions. 

Technically known as a “roof penetration,” similar to exhaust fans and vents, chimneys must be sealed correctly in order to keep water out. 

If a chimney wasn’t sealed properly or, over time, the sealant weakened, then you run the risk of incurring water damage without ever realizing it… until it’s a big problem. 

You can stay on top of this by investing in annual chimney inspections; the purpose here is to find the problem and rectify it before it requires replacing your roof. 

Of course, if you do encounter water damage or need water removal, simply contact SERVPRO Stoneham / Wakefield to access our expert water mitigation services.

Can You Spot these Sneaky Signs of a Leak? 

1/31/2022 (Permalink)

Though they may start out small, leaks in your home can quickly become a big, not to mention costly, problem. Those of us who care about our carbon footprints, will be discouraged to know that an estimated 2,000 - 20,000 gallons of water is leaked by the average American home annually.

Fortunately, you can spot the signs of wasteful leaks sooner than later, if you know where to look. Of course, there are the obvious telltale signs of water damage like watermarks on the walls or ceilings but consider a few of these lesser known clues if you’re concerned about leaks in your home.

The Lowdown on Leaks

The next time you hop in the shower, take a look at the shower head. If it feels loose, the connection between the shower arm and pipe within the wall may be compromised. In that case, you might have a leak behind the wall, which is obviously impossible to spot and therefore could quickly grow worse over time. The result is not only wasted water but potentially costly repairs, too, including water damage restoration.

Another signal that could be a sign of trouble is sudden low water pressure. According to Rick Yohn, senior vice president of franchise at Benjamin Franklin Plumbing, “An unexplained drop in water pressure may mean there is a leak in the system.” Though it could be attributed to a malfunctioning water heater valve, it’s best to check and avoid incurring additional damage, if the issue is, in fact, a leak.

Did an undetected leak result in water damage to your home or business? Trust your local SERVPRO MA team to handle any necessary water removal and water damage restoration. Contact SERVPRO Stoneham / Wakefield for all your water mitigation services.

Don’t Forget to Water Your Tree(s)... Even During the Winter

12/30/2021 (Permalink)

Just because it is cold outside doesn’t mean the trees on your property don’t need attention. In fact, trees are susceptible to the same winter woes as the rest of us, namely: dehydration. We typically remember to keep our live Christmas trees watered and doing so should also serve as a reminder to keep an eye on the trees standing up to the winter weather in your yard. 

An obvious perk to winter tree care is that you needn’t water your trees as frequently as you do during the spring and summer months. Check out the following winter tree care tips… which still require a reliable water source and healthy pipes to transport it to your trees. 

Getting on a Schedule 

Consistency is still the name of the game when it comes to watering your trees during the winter months. In order to keep up with a proper, though less frequent, watering schedule, you also need to maintain healthy pipes in your home and prevent them from freezing however possible. 

This is especially true of any outdoor valves and faucets that you might use to connect a hose. It’s a good idea to ensure that you’ve drained the water from any pipes connected to exterior faucets because these connections are short lengths of pipe; therefore, more susceptible to freezing, faster. 

Once you’ve properly protected your pipes, you can take advantage of these tips to quench your thirsty trees outside. 

• Make sure you choose a mild day, with the weather above 40 degrees so that your trees can absorb as much water before the temperature dips back down to freezing. 
• Touch the soil around the tree to ensure it is not frozen. That water will not do any good if it cannot soak through to the tree roots. 
• Only water your exterior trees twice a month from November to April. This is all they need to stay hydrated. 

SERVPRO Stoneham / Wakefield is standing by to ensure your pipes are warm and working properly throughout the winter season. 

In the event of a burst pipe or resulting water damage, contact SERVPRO for expert cleanup and restoration.

Give Your Gutters Some Love

11/21/2021 (Permalink)

What comes after fallen leaves? Heavy rain and snow, and if your gutters are not ready for it, this could be a big problem. Ignoring leaf-clogged gutters could cause them to sag or break off from the house. 

This is an important task for both home and business owners and should be considered general upkeep for your residential or commercial building. Here’s why… 

What Happens As the Water Overflows a Gutter?

Water that overflows a gutter could leak down the exterior of the house and fall into any opening it can find. This might result in damage requiring professional water restoration and could even lead to the development of mold damaged window sills. 

How Can You Stay Ahead?

Check your gutters twice a year, especially following a particularly hard winter or heavy storms. This will help you stay ahead of any build up of debris, especially around the fall. The best and only way to check on your gutters and clean them is to stand on a sturdy ladder. Never clean your gutters from the roof. 

At SERVPRO MA, we are prepared for any gutter situation you throw our way. Get in touch with us before the snow gets heavy!

The Phantom Flusher

10/21/2021 (Permalink)

Could there possibly be a playful ghoul in your house that is causing your toilet to run every so often? We love a good ghost story as much as the next person, but in all likelihood the “phantom” may actually be your flapper valve. 

What is a Flapper Valve?

This flapper valve on your toilet connects the tank to the bowl. It is stopped by a somewhat small piece of rubber. As you flush, the flapper valve lifts causing the toilet to flush out from the tank to the bowl. 

As a toilet gets older and/or is used more often, this piece of rubber can get worn out, making it hard for the flapper valve to completely shut, allowing water to get through slowly but surely. This causes the running sound that you hear every few minutes coming from your bathroom. Eventually, enough water will get through to cause a phantom flush.

Stay Alert

Spooky jokes aside, pay close attention to any running water and phantom flushing issues in order to avoid water damage and potential toilet flooding. The process of replacing a flapper valve is fairly simple as well as inexpensive, making this issue easy to alleviate. 

As always if you have any questions at all, feel free to contact us at SERVPRO Wakefield! We are always available to decipher the difference between a playful ghoul and a flapper valve.

Do You Have Water Damage Hiding in Plain Sight? 

9/27/2021 (Permalink)

Word to the wise: check your window air conditioning unit. Now that summer is officially over, it’s time to remove the window units from your home or office and start bracing for cooler weather. Unfortunately, some of us may discover that the window unit we relied on all season was leaking water, resulting in water damage beneath or behind it. 

Unfortunately, there are plenty of places where water damage can hide in your home or office. The trouble with a leaky window unit is often attributed to age. If the tubing that directs the air from the outside to the inside of your home or business becomes clogged or loosens up completely, the condensation it has collected can leak from the unit and spill into spaces beneath it, resulting in issues like window sill water damage, as well as rotted wooden sheathing and studs. 

If you discover water damage when you remove your window air conditioning unit, don’t panic. Contact your SERVPRO Wakefield team to remediate the problem and ensure your home or office is ready for fall.

What NOT to do after a Water Damage

9/3/2021 (Permalink)

If you go through our past blog posts, you will find a myriad of tips and tricks on how to deal with water damages. Today, however, we wanted to change things up a bit. So, without further ado, we present What NOT to do after a Water Damage.

1. DON’T leave water damage untreated. Water damage, if left untreated, can lead to collapsed ceilings/walls, musty odors, and often times mold. Not a fun time, 0/10 would recommend.
2. DON’T use an oscillating fan to try and dry the water. A fan can keep the air circulating, but it can also spread any lingering moisture particles in the air onto other surfaces throughout the room. These little bits of moisture may seem harmless at first glance, but they have the opportunity to cause mold to grow. If a fan is oscillating, the particles aren’t just going in one direction, but in several different directions, and thus, more possible surfaces for mold to grow.
3. DON’T believe everything you see or read online. Everyone loves a good life hack, but some of those life hacks may end up doing you more harm than good when it comes to cleaning up after a water damage. We have a whole team of industry trained professionals who know how to properly remediate water damages. Your home means too much to risk damaging it with unproven life hacks, trust the experts to care for it right.

Document Drying: Use the Right Technology

7/17/2021 (Permalink)

When you’re dealing with a burst pipe or a broken window from a storm, your first priority is either turning off the water or boarding up that window. Once you’ve done that, it’s time to deal with getting the water out of your home and the resulting water damage, which can include damage to paperwork that you have out, like a marriage or birth certificate, insurance policy, or even letters from long ago that you’ve been saving to re-read. 

You may have heard that you can dry out paper by leaving it in the sun. In reality, that only works when you get a little bit of water on a book, and even then, the pages could wind up sticking together.

You also shouldn’t use a dehumidifier to dry out your documents. That does work to suck out the moisture from a room, but it doesn’t work on documents. Instead, the dehumidifier can instead cause your water-damaged documents to become even more brittle than if they were left to dry out in the sun.

So, what can you do to save your water-damaged documents? Turn to the Massachusetts document restoration team at SERVPRO of Stoneham / Wakefield. We use state-of-the art technology in the form of vacuum freeze drying to dry your precious documents. In fact, it’s the same technique that the Library of Congress uses to dry out water-damaged books. 

What’s Vacuum Freeze Drying?

With vacuum freeze drying, an item (your document or documents) that contains moisture is frozen and dried using various vacuums and pressures to achieve sublimation. What’s sublimation? That is the direct conversion of a solid (ice) into a gas (water vapor) without going through the liquid stage, which would cause further damage to your documents.

Our document drying technology is the only method approved by both the National Archives and Records Administration (NARA) and the General Services Administration (GSA). 

Here at SERVPRO of Stoneham / Wakefield, our standard document drying time is seven to ten days, although time frames may vary based on the moisture content and any backlog. Reach out to the Massachusetts document restoration experts at SERVPRO of Stoneham / Wakefield to save your water-damaged documents.

How to Find Hidden Water Damage in Your Home

6/10/2021 (Permalink)

TLC advised us all to not chase waterfalls. That advice should be ignored when the waterfalls are outside because they’re picturesque and should be visited. However, you do not want to see waterfalls in your home in the form of a leaking ceiling. 

That’s a clear sign of water damage that you can see, and you know that you need to take care of it. However, there’s another form that isn’t as obvious as a waterfall in your living room. That type is hidden water damage behind your walls, in your rugs, or inside your ceiling. 

Even if you can’t see the water right in front of you, there are ways you can tell if there might be water damage in or underneath your home that needs to be addressed.

• A musty smell that wasn’t there before. If your basement or one of your rooms starts smelling musty, there may be hidden water damage that resulted in mildew or mold. 
• Bubbles in the paint of your ceiling. Yes, these could be just from steam in your bathroom forming a coat of moisture, especially if they’re on top of your shower, but they could also be caused by water that collected in your ceiling and is popping through the ceiling as a bubble. This is particularly bad if it’s not a pin-sized dot of a bubble and is instead the size of a dinner plate or larger. That water damage should be remediated immediately.
• Peeling or stained paint on your wall. This is the same as bubbles on the ceiling, except that in this case, the paint could be flaking off or stained from water that has collected in between your drywall and the layers of paint. 
• An increase in your water bill. Stay on top of what you pay each month. If it has suddenly increased without any uptick in water usage, you could have a hidden water leak. 

Think there’s water damage in your home and you want to be sure? Reach out to the Massachusetts water damage remediation experts at SERVPRO of Stoneham / Wakefield. We have state of the art technology to assess and spot the water damage you can’t see and to restore your home to its pre-water damage state, including drying out precious documents.

How to Dry Out Water Damaged Documents

5/14/2021 (Permalink)

When you’re dealing with water damage in your home from a basement flood; a burst pipe; or a busted washing machine, your immediate focus is how to get the water to stop and get it out of your home. Once that is over, your thoughts will turn to your belongings, including furniture, rugs, and photo albums.

Your photo albums or loose photos that you have in a box or desk drawer contain years and even decades of irreplaceable memories. The potential for water damaged documents can also include family passports; birth or marriage certificates; and treasured books that can’t be easily replaced if at all. How could you recover those if they were soaked? 

We can help thanks to our state of the art drying technology at SERVPRO Stoneham / Wakefield. Our expert document and drying restoration team uses innovative vacuum freeze-drying techniques, including the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. In fact, our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA). 

We also use gamma irradiation (no, it’s not the same thing as gamma radiation that you probably first learned about due to the Incredible Hulk) technology to safely and effectively sterilize and remove any bacteria from water damaged documents that were involved in a flood or septic tank backup.

Thinking ahead and you want to ensure you have copies of your priceless photos and documents? We also offer the creation of digital versions of your documents that you can access at the touch of a button.

Did you find this blog after a flood or burst pipe that resulted in water damaged documents? We’re your local Massachusetts document drying experts. Contact us here at SERVPRO of Stoneham / Wakefield for help with your water damage remediation.

Is Your Ceiling Damp? What to Do?

4/17/2021 (Permalink)

This local homeowner recently found themselves with a damp ceiling in their kitchen and called our team to help with the restoration process.

Have you recently glanced up at your ceiling and seen what looks like a shadow and touched it only to realize it’s a damp spot? Or wondered when one spot of your ceiling transformed into a popcorn ceiling with little dots or bubbles all over it? 

We hate to be the bearer of bad news, but either of those are signs that you have water in your ceiling, or too much moisture in the room that has nowhere to escape. The moisture issue typically happens in a room with a lot of humidity, like your bathroom or a closet that has an outside wall. 

Note: If your damp ceiling is due to a leak in your roof, or a burst pipe, your first priority should be to fix that by calling a roofer or plumber because that’s not an issue of moisture not being able to escape the room. You don’t want to leave it and have to deal with unrepaired water damage. 

Here’s what you should do if you think it’s a moisture issue before calling in your local Massachusetts water damage restoration pros to evaluate and remediate your water damage situation. 

• Invest in a dehumidifier for the room and leave it running (emptying it frequently) to dry out the room
• Aim a fan directly at the spot on the ceiling where you’ve seen moisture
• Do you keep the door of this room closed most of the time? Open it more often to let the air and moisture circulate instead of getting stuck in the room
• Open the windows of the room when you can for further air circulation and moisture reduction 
• Does this room have an outside wall? Add further insulation to the room above and below the room 

Have you not noticed the moisture or damp ceiling until it became a mold or water damage issue? Contact us here at SERVPRO of Stoneham / Wakefield for an assessment of your water damage in Massachusetts. We offer a six-step water damage restoration process.

What Can Unrepaired Water Damage do to Your House?

3/17/2021 (Permalink)

The paint on this kitchen ceiling started to peel as a result of water damage.

If your house is hit by a flood, burst pipe, clogged drain, or water overflow from clogged gutters, the water damage can range from a small leak to a true flood in your basement, laundry room, kitchen, or bathroom. For a flood, it seems obvious that the water damage needs to be repaired. However, if it’s a small leak, you might think you can just wipe up the water and that it will be fine. 

Here’s what you need to know about what the water damage from “just a small leak” could do to your house?

• Mold damage. Any water residue that’s left behind after a water event can quickly become mold. 
• Ceiling damage. Did a pipe burst and water dripped into a downstairs room? Even when the pipe is fixed, the water can still affect the ceiling, causing mold inside the ceiling, bubbles to appear in the paint of the ceiling from where the water is trying to come through, or part of the ceiling to cave in due to the water damage. 
• Electrical damage. Just like water and oil don’t mix, water and electricity sure don’t mix. Instead, they can spark disaster if they come into contact with each other. If there’s water inside your walls, you won’t know what electric wires are nearby until you have a professional assessment.
• Wood and drywall damage. Just because you can’t see what’s happening inside your wall, that doesn’t mean the water damage hasn’t occurred. 
• Foundation damage. That leftover puddle in your basement isn’t just a pool for mosquitoes. Instead, it can also erode the concrete foundation of your home over time, slowly eating away at the floor and causing a hole or holes. These holes can impact the structural foundation of your house. 

Need some help with your water damage remediation in Massachusetts from a company you can trust? Contact our restoration experts at SERVPRO Stoneham/Wakefield for a water damage assessment. We have the technology to see water and water damage in your home that isn’t visible to your eye.

How to Waterproof Your Basement

3/3/2021 (Permalink)

If you find yourself underwater, give us a call today!

Fieldstone foundations are prevalent here in Massachusetts, especially in older homes, and add a rustic New England touch to a home. However, the spaces between the stones as a foundation also serve as a good entryway to your home for mice, pests, and the dreaded foe of basements: water. 

Keep in mind, though, that water can also get into a basement that doesn’t have a fieldstone foundation. Causes for this can include cracks in the walls and basement windows with wells that spring a leak. 

Should you sell your house for one with a sturdier foundation? Not at all! What you do need to do is shore up your basement to prevent water damage from leaks or floods. 

First, assess the outside of your home. Do you have flowers planted along the sides of your house that you water often? The soil of those pretty flowers could be taking the water and letting it nourish the stems while also directing the water down into the foundation of your home. 

Second, inspect your gutters and drains. They should be taking any run-off water away from your home instead of straight down or worse, tilted towards the side of your house.

Third, look at any basement windows. Is the window flat against the wall, or is there a window well there in the ground? Unless you have piping taking water away from the wells, they can easily collect water, which could seep into your basement over time. Consider adding stones or gravel into the well for a pretty display and something to fend off water. 

Lastly, for a fieldstone foundation or cracks in your walls, consider purchasing water-stop cement that you can mix to a putty and then apply it (using gloves or a knife, please) wherever there’s an open spot or crack. 

If you wind up with water damage in your basement from a cracked wall or a fieldstone foundation, contact our restoration experts at SERVPRO Stoneham/Wakefield for a water damage assessment.

Insurance and Water Damages

2/5/2021 (Permalink)

A local basement that experienced flooding as a result of a water damage.

In her first blog post, Key Account Manager Nury Cardoza shares some insights about water damages:

Did you know you are more likely to experience floodwater damage than fire damage during your 30-year mortgage? For that and other good reasons, it makes sense to ask for flood insurance. One in every four insurance claims during the last two years was the result of water damage, and not every kind of water damage is covered by insurance. 

 Examples of water damage usually covered by insurance are: 

• ice dams 
• leaking roof 
• frozen burst pipes
• accidental plumbing or appliance issues 
• vandalism. 

Water damage not usually covered by home insurance: 

• groundwater getting into the basement 
• floodwater or rapid- thaw water getting into the basement unless you have flood insurance 
• sewer or water pipes back up unless you have a cover added to your home insurance policy 
• leaks from corroded pipes 
• leaks from an unmaintained roof 
• damage from long term leaky faucets or toilets 
• mold or fungus unless it resulted from covered causes 

Remember that getting a qualified water damage cleanup and restoration company is as essential as obtaining the right insurance coverage.  SERVPRO works with many insurance companies, which makes the whole process less stressful and faster for you. Day or night, 365 days a year, we are here to help. 

Avoid a flooded basement, this year and forever!

1/22/2021 (Permalink)

An example of a flooded basement.

Weather in Massachusetts is unpredictable, so even if you don’t have a lot of snow now, you never know what Mother Nature has in store for the rest of the season.

In late winter and early spring, the ground can’t absorb all of the rain and snow melt, so it flows along the foundation. Foundation cracks that weren’t a problem before have the potential to become a huge problem now. A proper drain system, sump pump and sealed cracks will help you avoid problems this spring.

Here are a few simple tips:

• Keep your gutters clean (this will keep rainwater from flowing directly to your foundation)
• Grade landscaping away from foundation (add mulch or soil at an angle, higher at the foundation, slanting away)
• Check your sump pump or purchase a submersible pump and fans.

Move valuables and expensive items you may have in your basement or use pallets and shelves to keep them elevated.

When there is a natural disaster, often the emergency items you need are sold out, so plan ahead.

If you do have a flood

There are still things you can do to mitigate the damage.

• If you can do it safely, turn off the electricity.

But don’t get electrocuted! If you can reach the breaker without standing in water turn it off.  

• If you’ve got just a bit of water in spots consider yourself lucky. If you can clean it up with a wet vac and have fans to dry it afterward you might be all set.
• If your basement has flooded more than an inch, it’s best to call us.

If you have a sump pump and fans, you may still wish to tackle the job by yourself.  Submersible water pumps work best when you place them in the deepest part of the flooded water. If dirt and debris build up and clogs the screen around the pump, clean it out and consider using something like a small tool to prop it up a bit. This will increase the space for water to flow through the pump. Use the widest and shortest hose possible, this will enable the pump to work faster.

When all the water is up, and it appears dry you may still want us simply to treat the previously flooded area to kill any mold before it’s an issue.

To avoid this problem next year, you must identify where the water came in.

• First, seal the cracks.
• Then, dig to avert water flow next time.

Remember water will travel down the path of least resistance. It is strongly advised to dig outside near the foundation and repack the soil. Dig down to where the water came, and then dig out and to the sides a few feet. There is a channel that you may not see but you will disturb and avert if you do this. Next year, water will not flow in that same direction if done correctly.

Last but not least, having a dehumidifier in any basement, old or new, is a must to help reduce the amount of excess moisture in the air.

Recap:

• Clean your gutters.
• Have a sump pump, wet vac and fans.
• Fix lawn grading.
• Seal the cracks.
• Dig to avert water flow next year.
• Have a dehumidifier.

If water comes in and it’s too much to tackle yourself, call us. Mitigating water damage is one of our core competencies. We’ll tackle the job at hand and be sure your water problem doesn’t become a mold problem later.

Hidden Water Damage

9/10/2020 (Permalink)

An example of a Moisture Meter in use.

Even Minor Water Damages Need Major Technology –

Small water damages can sometimes lead to big problems if it’s not handled properly at the onset. The key to avoiding costly restoration is to treat even the smallest of water problems as a real threat to your property. This means adequate technology & equipment should be a priority when mitigating any loss.

Some of these tools are not readily available, or easy to use. SERVPRO of Stoneham/Wakefield has the equipment, training and experience to find and dry hidden water before secondary damages occur.

Here are a few of the tools we use:

• Moisture Sensors are used to detect moisture in carpets and baseboards. 
• Moisture Meters (pictured) are used to determine the actual moisture content of various materials. These moisture testers provide accurate readings that allows our trained professionals to monitor the drying process.
• Thermohygrometers measure temperature and relative humidity. When armed with this information, our team can calculate and create an environment most conducive to drying your space.

Contaminated Water

9/10/2020 (Permalink)

A Thermal Fogger in use.

Love that Dirty Water…only in the Song!

When facing a contaminated water loss, it’s important to understand that disinfecting is just as important as drying. There are different levels of contamination, with the highest being a Category Three (or Black Water). According to owner, Pat Lavigne, this level of contamination could be considered a Biohazard and requires a more intensive process.

If you have a contaminated water damage, it’s imperative to pull in a professional remediation company such as SERVPRO of Stoneham/Wakefield. In addition to professional training and hospital grade disinfectants, we can also use state-of-the-art technology that is not readily available to the general public.

Two of the tools we use are:

• Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach places.
• Thermal Foggers (pictured) use heat to vaporize a fogging solution. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor­ causing molecules. Thermal foggers can produce very tiny particles, which range from 0.5 micron to 50 microns, so it is able to permeate even the narrowest of crevices.

If you have a water damage you believe to be contaminated, call in the professionals. We are open 24/7, so if you ever find yourself in hot (or dirty) water, we’ll be there, ready to help make it “Like it never even happened.”

Estimator Tips

9/4/2020 (Permalink)

Example of personal items affected by water damage in a basement.

Storm season in New England is in full swing. Although these storms can move out as swiftly as they move in, we often experience such heavy rains that the ground simply cannot absorb it all quickly enough. When that happens, the water will find the downward path of least resistance, which can often be your basement.

We asked two of our Project Estimators, Brian Carifio and Ross Martin, about their best advice for homeowners after heavy rainstorms. Here is what they had to say:

1. What’s the first place you would advise a homeowner to check after a storm?

Brian Carifio: The Basement. Water will find its way there. Ideally, if they’ve been pre-emptive, they’ll have their contents up off of the floor on plastic shelving and/or in plastic containers. Keeping contents 2–4 inches off the floor will help to avoid most flooding concerns. If the water reaches above that, they have a whole other set of problems. Plus, content damage is not generally covered by insurance when due to flash flooding.

2. Okay, they’ve done that but they still have water in the basement. What should they do next?

Brian Carifio: Call SERVPRO. Not to sound self-serving but the longer the homeowner waits…or tries to resolve it themselves, the greater the probability of mold beginning to grow. Most DIY attempts at mitigating water damage fail simply because the necessary equipment is not available to consumers. You need strong extraction systems, high capacity dehumidifiers, and air movers (not to be confused with oscillating fans).

3. What’s the worst thing a homeowner can do when they find water in their basement?

Ross Martin: Put an oscillating fan on the standing water. First of all, you can run the risk of electrocution. Beyond that, fans only whisk the air off the top of the water’s surface and move it into the air. Doing that without proper dehumidification in place can lead to mold on other surfaces.

4. Can you explain that process more?

Ross Martin: Sure. When you have a flood, if left alone the water will eventually evaporate. But that doesn’t mean it disappears. It simply changes from a liquid to a gas and moves into the air. Moisture in the air is relative humidity. That humid (moisture heavy) air is then able to touch & attach to every single surface in that space and beyond. This is the “perfect storm” for mold growth.

Our process is to first extract the water with truck mounted vacuums, then use our air movers and dehumidifiers simultaneously. The movers circulate the air, keeping it from absorbing into surfaces while the dehumidifiers remove the moisture from the air.

5. Can’t homeowners do this themselves?

Ross Martin: Yes and no. There are several points to consider. First, consider the weight of water (not the movie!). A gallon of water weighs 8.34 lbs and most shop vacs hold 10 gallons. That means you’re carrying 83.4 pounds upstairs, multiple times.

Secondly, most people have fans in their home and will put several on the affected wet areas, thinking this will dry it out. It won’t. Fans are not strong enough and they don’t actually dry anything. They just move the moisture off the top surface, dispersing it throughout the air.

Lastly, most consumer-bought dehumidifiers are too small to effectively dry the air in an average sized basement. Most are purchased rated at 30 PPD (Pints Per Day). That’s how many pints of moisture it can handle per day. Our smallest is 70 PPD and goes up to over 133 PPD.  

There are some steps you can take before help arrives though.

• Remove excess water by mopping and blotting.
• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Turn air conditioning on for maximum drying in summer.
• Remove colored rugs from wet carpeting.
• Remove art objects to a safe, dry place.
• Gather loose items from floors.

Prepare for Hurricane Water Damage

9/2/2020 (Permalink)

The Saffir-Simpson Scale is used to measure the size and effects of hurricanes on the Atlantic. The qualifying factors are illustrated above.

It should be no surprise that the 2020 Hurricane season is breaking records. According to Wikipedia, the 2020 Atlantic hurricane season is the first on record to tally nine tropical storms formed before August and thirteen before September. So far, a total of 14 tropical depressions, 13 tropical storms, four hurricanes and one major hurricane have developed. The latest, Laura, has just made landfall in LA as a Category 4 hurricane. This means it brings maximum sustained winds of 150 mph or greater and catastrophic storm surges.

Noel Torrissi, our Construction Manager, suggests covering storm and ocean facing windows as the first order of business. “Taping is always an option if boarding isn’t possible. Any way to create a barrier that can hold or stop flying glass should be your first concern. Incomplete, new construction is less of a concern as the materials are always exposed to the elements. Focus on safety first. We can rebuild any structure, but we can’t replace you.”

Secondly, if you have a generator, make sure it works before the storm barrels in. That means starting it up and gassing it up. You could be without power for hours, or days, depending on the severity of the storm. As always, generator safety is a priority. This means keeping it outside, even in a hurricane.

Water Pressure Check

6/8/2020 (Permalink)

With summer right around the corner, it’s time again to turn on outdoor water sources. As you begin to break out the sprinklers and garden hoses, keep an eye out for lowered water pressure. A loss in water pressure may be nothing, but it also could indicate there may be a bigger issue lurking just below the surface. One way you can test for low water pressure is to turn the spigot on and press your fingers against it. The water should spray out through your fingers at a good, steady level. If the water doesn’t spray out, or seems to be flowing at an inconsistent rate, this may be a sign and further investigation should be done to check for leaks. If you do find yourself with water damage, SERVPRO of Stoneham/Wakefield is here to help. Call us at 781-245-0011 to schedule an estimate.

Spring Weather Tips

4/2/2020 (Permalink)

While spring brings the promise of warm weather and longer days, it also brings a variety of conditions that can include heavy rains and severe weather, which can increase your flood risk. Take action to protect yourself, your family, and your business—before a weather event occurs and it’s too late.

April marks the start of the rainy season. Spring storms can bring several inches of rain in only a matter of hours or there can be consistent rainfall for days. These heavy rains can lead to severe flooding by over-saturating the ground, overfilling storm drains, or rivers spilling over their banks.

As one of the most common hazards in the United States, it’s important we prepare for the potential disaster that flooding can cause. Even if you feel you live in a community with a low risk of flooding, remember that anywhere it rains, it can flood. Just because you haven’t experienced a flood in the past, doesn’t mean you won’t in the future.

In order help prepare you for the possibility of a flood, we offer you these tips:

• Build an emergency kit and make a family communications plan
• Avoid building in a floodplain unless you elevate and reinforce your home
• Elevate the furnace, water heater and electric panel in your home if you live in an area that has a high flood risk
• Install check-valves to prevent flood water from backing up into the drains of your home
• Seal basement walls and floor with waterproofing compounds to prevent seepage through cracks
• Always keep your gutters and downspouts clean to allow water to flow freely
• Prepare a flood evacuation plan
• Know how to safely shut-off utilities
• Keep insurance and vital records in a water-proof box
• Have a portable radio to listen for important current information

When your home sustains water damage from flooding, you should call SERVPRO of Stoneham/Wakefield immediately. SERVPRO of Stoneham/Wakefield has the equipment and experience necessary to handle the most challenging water damage and removal situations and we are available around-the-clock. Call us at (781) 245-0011, and we’ll return your home back to normal, "Like it never even happened."

Sensing Water in Your Home That You Can't See

9/23/2019 (Permalink)

The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

Even small water damages have the potential to cause serious structural and indoor air quality  issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Stoneham/ Wakefield has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of Stoneham/ Wakefield will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® Franchise Professionals.

• Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® Franchise Professionals to monitor the drying process.
• Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Stoneham/ Wakefield can calculate and create an environment most conclusive to drying.
• When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and deodorized.
• Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach spots.
• Thermal Foggers dispense solvent-based produces by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor­ causing particles.

What is the bottom line? SERVPRO® of Stoneham/ Wakefield (781-245-0011) has the training and equipment to help make it "Like it never even happened."

Will you be Ready if a Disaster Strikes?

9/11/2019 (Permalink)

It is important to prepare before a disaster occurs.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency situation.

• Sign up for local alerts and warnings, download apps and/ or check access for wireless emergency alerts.
• Develop and test emergency communication plans.
• Assemble or update emergency supplies.
• Learn about local hazards and conduct a drill to practice emergency response actions.
• Participate in a preparedness discussion, training or class.
• Collect and safeguard critical documents.
• Plan with neighbors to help each other and share resources.
• Document property and obtain appropriate insurance for relevant hazards.
• Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.

Insurance Claims

9/11/2019 (Permalink)

SERVPRO is the trusted choice of hundreds of insurance companies because they know we have the experience to do the job right.

What homeowners in New England need to know!

Don’t make the mistake of assuming that you and your house or condo is adequately covered. If you’re anything like the average American, you likely have less homeowners (or condo) insurance than you need to weather the storm.

According to the non-profit advocacy organization, United Policyholders, about two-thirds of U.S. homeowners would be underinsured if they were to find themselves on the wrong end of some sort of adverse weather event.

Northeast

Do you own property in New England? If so, the biggest threats—from a weather or natural disaster standpoint are floods, snow/cold temperatures, and strong winds.

If you reside in a Northeastern you will want to make sure your homeowners insurance provides for you if your home becomes a casualty of flood, snow, or wind damage. Below is a bit more about each.

Floods

Homeowners insurance usually doesn’t cover damage caused by flooding. Many Americans wrongly believe their basic home policy protects them from flood damage.

Floods are the most common of all the natural disasters in the U.S., so that could be a problem for homeowners who live in flood-prone regions.

If you reside in a high-risk area, and you obtained your mortgage from a federally regulated or insured lender, you’ll be required to buy flood insurance through the National Flood Insurance Program. (If you live in a moderate- or low-risk area, the government won’t force you to purchase it. Still, you can do so if your community participates in the NFIP.)

Snow

If a large amount of snow is dumped onto your roof, it very well could cause it to collapse if it doesn’t melt or isn’t removed fairly quickly.

Luckily, even if all you have is a barebones homeowners policy, you should be well protected from an insurance perspective when you go to pay for any related repairs.

Your bank account also should be safe if you’re hit by a blizzard and the strong winds that often are associated with it somehow damages your house or surrounding property. (Ripping shingles from your roof or toppling a tree that destroys your garage are two examples.)

What are some wintry situations that could prompt you to have to pay for home repairs or replacements out of your own pocket if you haven’t invested in extra endorsements or stand-alone policies? One possibility is if your pipes burst because you failed to keep your house warm enough. Another is if your basement (or some other part of your dwelling) floods after all of the snow that’s currently blanketing your lawn inevitably melts.

In the latter instance, an actual flood insurance policy—again, purchased through the NFIP—is going to be the only thing (outside of your own hard-earned cash) that will come to your rescue, so if that’s a real concern for you, you should consider going that route as soon as possible.

Cold Temperatures

When the temperature drops below the freezing point, and especially when it dips below zero degrees, it can cause pipes to burst.

High Winds

This region rarely has to deal with hurricanes but it’s no stranger to strong winds—up to 60 miles per hour, especially during the winter months. These winds can cause significant damage to dwellings and property.

The question is, is the damage produced by these winds protected by your standard homeowners policy? For the most part, it is-under the broad “windstorm peril” section of your plan, according to “If Disaster Strikes, Will You Be Covered?”

Specifically, if strong winds blow off part (or all) of your roof, or knock down a fence, or drop a tree onto your house, most of the resulting repair and replacement costs will be covered—to some extent, of course—by that form of insurance.

There are some exceptions to this rule. For example, if a particularly harsh wind storm fells one of the trees in your yard and it doesn’t damage your home or other structures in any way, you’ll have to pay to have it and any related debris removed from your property.

The above segments were adapted from the writings of Bryan Ochalla and www.upheld.org, a resource for US policy holders.

SERVPRO of Stoneham/ Wakefield reminds you to double check your policy to be sure you’re covered. Let us know how we can help. Enjoy this beautiful time of year and stay safe.

24 Hour Water Damage

9/6/2019 (Permalink)

SERVPRO of Stoneham/Wakefield professionals are highly trained in water removal, dehumidification and remediation.

SERVPRO of Stoneham/ Wakefield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 781-245-0011

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stoneham/ Wakefield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Sewage Cleanup and Restoration

9/4/2019 (Permalink)

This bathroom was flooded with water and sewage. It is in the process of being cleaned and dried professionally.

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of Stoneham/Wakefield have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup?

Call Today 781-245-0011

Water damage can be classified by the three types of contaminated water. SERVPRO of Stoneham/ Wakefield will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The Three Types of Contaminated Water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

• Water from a clean source like a broken water line
• If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

• May contain bacteria and viruses
• Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of Stoneham/ Wakefield are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business

Best Practices for Dealing with Contaminated Water

8/28/2019 (Permalink)

An example of contaminated water.

Do’s & Don’ts: Damage From Contaminated Water

Do:

                Avoid all contact with sewage and items and contaminated by sewage.

                Wash your hands thoroughly after contact with contaminated items.

Don’t:

                Spread contaminated water by walking unnecessarily on damaged or wet areas.

                Turn on the HVAC system if there is a possibility of spreading contaminated air.

                Use household fans to dry the structure and spread contaminants.

                Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

However if exposed to harmful waste, OSHA recommends a post-exposure medical evaluation.  Consult your local health department or physician.

When you are dealing with water damage, immediate action is crucial, contact SERVPRO of Stoneham/ Wakefield 781-245-0011 Our response is immediate and we use advanced equipment and techniques to remove the water quickly.  We closely monitor and document the drying process to verify your property is dried properly and thoroughly. The main goal of SERVPRO of Stoneham/ Wakefield is to help minimize the interruption to your life and as quickly as possible make it "Like it never even happened." 

Sewerage Clean Up

3/25/2019 (Permalink)

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of Stoneham/Wakefield have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup?
Call Today 781-245-0011

Water damage can be classified by the three types of contaminated water. SERVPRO of Stoneham/ Wakefield will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

• Water from a clean source like a broken water line
• If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

• May contain bacteria and viruses
• Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of Stoneham/ Wakefield are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Sensing Water In Your Home That You Can't See

9/21/2018 (Permalink)

The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

Even small water damages have the potential to cause serious structural and indoor  air quality  issues  over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Stoneham/ Wakefield has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of Stoneham/ Wakefield will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® Franchise Professionals.

• Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters (pictured) are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® Franchise Professionals to monitor the drying process.
• Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Stoneham/ Wakefield can calculate and create an environment most conclusive to drying.
• When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.
• Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach
• Thermal Foggers dispense solvent-based produces by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor­ causing particles.

What is the bottom line? SERVPRO® of Stoneham/ Wakefield (781-245-0011) has the training and equipment to help make it "Like it never even happened."

If a Disaster Strikes, Will You Be Ready?

9/4/2018 (Permalink)

It is important to prepare before a disaster occurs.

t is important to prepare before a disaster occurs.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency situation.

• Sign up for local alerts and warnings, download apps and/ or check access for wireless emergency alerts.
• Develop and test emergency communication plans.
• Assemble or update emergency supplies.
• Learn about local hazards and conduct a drill to practice emergency response actions.
• Participate in a preparedness discussion, training or class.
• Collect and safeguard critical documents.
• Plan with neighbors to help each other and share resources.
• Document property and obtain appropriate insurance for relevant hazards.
• Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property

Best Practices for Dealing with Contaminated Water

5/11/2018 (Permalink)

Do’s & Don’ts: Damage From Contaminated Water

Do:

                Avoid all contact with sewage and items and contaminated by sewage.

                Wash your hands thoroughly after contact with contaminated items.

Don’t:

                Spread contaminated water by walking unnecessarily on damaged or wet areas.

                Turn on the HVAC system if there is a possibility of spreading contaminated air.

                Use household fans to dry the structure and spread contaminants.

                Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

However if exposed to harmful waste, OSHA recommends a post-exposure medical evaluation.  Consult your local health department or physician.

When you are dealing with water damage, immediate action is crucial, contact SERVPRO of Stoneham/ Wakefield 781-245-0011 Our response is immediate and we use advanced equipment and techniques to remove the water quickly.  We closely monitor and document the drying process to verify your property is dried properly and thoroughly. The main goal of SERVPRO of Stoneham/ Wakefield is to help minimize the interruption to your life and as quickly as possible make it "Like it never even happened." 

Flooded Basement? What type of water?

5/1/2018 (Permalink)

Early spring brings melting snow and heavy rains, all which could potentially pose a threat to flooding your basement.  We get a lot of questions on the types of water.  To help you understand what kind of water could potentially be in your basement there are (3) categories:

Category 1:  Known as "clean water" which is clean at the releasing source and does not pose a hazard if consumed by humans.  Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain.  The water in this category may become cotaminated as it mixes with soils on or within floor coverings, walls, subfloors, etc..  

Category 2:   Water that begins with some degree of contamination and could cause sickness or discomfort if consumed by humans.  Also know as "gray water"  is typically overflow water from an appliance, toilet, or aquarium.  

Category 3:Water which is highly contaminated and could cause death or serious illness if consumed by humans. Also know as "black water" examples are sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

Sewage Cleanup and Restoration

3/23/2018 (Permalink)

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of Stoneham/Wakefield have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup?
Call Today 781-939-6990

Water damage can be classified by the three types of contaminated water. SERVPRO of Stoneham/ Wakefield will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

• Water from a clean source like a broken water line
• If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

• May contain bacteria and viruses
• Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of Stoneham/ Wakefield are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Flooded Basement Tips

3/1/2018 (Permalink)

Flooded Basement

Avoid a flooded basement, this year and forever!

Normal spring thaws can cause a small trickle to become a bigger issue. Foundation cracks that weren’t a problem before have the potential to become a huge problem now.

This year’s sudden spring thaw could exacerbate any issues that were not taken care of in the past.

In late winter and early spring, the ground can’t absorb all of the rain and snow melt, so it flows along the foundation. A proper drain system, sump pump and sealed cracks will help you avoid problems this spring.

Here are a few simple tips:

• Keep your gutters clean (this will keep rain water from flowing directly to your foundation)
• Grade landscaping away from foundation (add mulch or soil at an angle, higher at the foundation, slanting away)
• Check your sump pump or purchase a submersible pump and fans

Move valuables and expensive items you may have in your basement, or use pallets and shelves to keep them elevated.

When there is a natural disaster, often the emergency items you need are sold out, so plan ahead.

If you do have a flood

There are still things you can do to mitigate the damage.

• If you can do it safely, turn off the electricity.

But don’t get electrocuted! If you can reach the breaker without standing in water turn it off.  

• If you’ve got just a bit of water in spots consider yourself lucky. If you can clean it up with a wet vac and have fans to dry it afterward you might be all set.
• If your basement has flooded more than an inch, it’s best to call us.

If you have a sump pump and fans, you may still wish to tackle the job by yourself.  Submersible water pumps work best when you place them in the deepest part of the flooded water. If dirt and debris builds up and clogs the screen around the pump, clean it out and consider using something like a small tool to prop it up a bit. This will increase the space for water to flow through the pump. Use the widest and shortest hose possible, this will enable the pump to work faster.

When all the water is up and it appears dry you may still want us simply to treat the previously flooded area in order to kill any mold before it’s an issue.

To avoid this problem next year you must identify where the water came in.

• First, seal the cracks
• Then, dig to avert water flow next time

Remember water will travel down the path of least resistance. It is strongly advised to dig outside near the foundation and repack the soil. Dig down to where the water came, and then dig out and to the sides a few feet. There is a channel that you may not see but you will disturb and avert if you do this. Next year, water will not flow in that same direction if done correctly.

Last but not least, our friends at Signature Page Real Estate in Woburn, suggest having a dehumidifier in any basement, old or new.

Recap:

• Clean your gutters
• Have a sump pump, wet vac and fans
• Fix lawn grading
• Seal the cracks
• Dig to avert water flow next year
• Have a dehumidifier

If water comes in and it’s too much to tackle yourself, call us. Mitigating water damage is one of our core competencies. We’ll tackle the job at hand, and be sure your water problem doesn’t become a mold problem later: "Like it never even happened."

Pipe Freeze Tips

12/4/2017 (Permalink)

When temperatures get below 20 degrees you should flush your toilets and run hot water through your pipes every 4 hours. When it’s extremely cold let cold water slowly drip from faucets served by exposed pipes and pipes particularly close to the foundation.

The lines going to your toilets are more susceptible because they have only cold water running through them. The lower the temperature the more crucial it is to flush toilets regularly. If the toilet sounds irregular or makes a crackling sound while filling up the tank or tank and bowl, or is slow to fill, you have a problem. It’s important to remedy it quickly.

Identify the line in the basement. You can often pin point exactly where it’s frozen because it will be colder to the touch.

Set up a space heater and aim it directly at the frozen area of the line for at least an hour, or until tank and bowl fills at the normal rate. With old style heaters, be careful of a potential fire hazard. Give the space heater space. Do not have flammable materials within several feet of the heater and be certain it’s standing or balanced securely.

Check for drafts. You may find a draft that is aimed directly at the line. These lines are often very close to the foundation. You can identify the draft by simply using your hand or a candle.

Cover up the drafty area. This can be a quick fix by adhering plastic or even a towel over the draft, or you could use caulk or spackle from the inside. Just stop that draft from aiming at your pipe. Suring up drafty areas from the outside and inside is ideal, but at least tackle the problem from the inside for now.

If it’s too late and your pipe has burst, shut off the main water supply, crank up the heat and call a plumber. We’re here if you need us for clean up afterward. We’ll clean up all water, leave fans and dehumidifiers behind until it’s thoroughly dry and be sure your water problem doesn’t turn into a mold problem.

24 Hour Water Damage Service

11/10/2017 (Permalink)

SERVPRO of Stoneham/ Wakefield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 781-245-0011

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stoneham/ Wakefield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Insurance Claim

9/28/2017 (Permalink)

What homeowners in New England need to know!

Don’t make the mistake of assuming that you and your house or condo is adequately covered. If you’re anything like the average American, you likely have less homeowners (or condo) insurance than you need to weather the storm.

According to the non-profit advocacy organization, United Policyholders, about two-thirds of U.S. homeowners would be underinsured if they were to find themselves on the wrong end of some sort of adverse weather event.

Northeast

Do you own property in New England? If so, the biggest threats—from a weather or natural disaster standpoint are floods, snow/cold temperatures, and strong winds.

If you reside in a Northeastern you will want to make sure your homeowners insurance provides for you if your home becomes a casualty of flood, snow, or wind damage. Below is a bit more about each.

Floods

Homeowners insurance usually doesn’t cover damage caused by flooding. Many Americans wrongly believe their basic home policy protects them from flood damage.

Floods are the most common of all the natural disasters in the U.S., so that could be a problem for homeowners who live in flood-prone regions.

If you reside in a high-risk area, and you obtained your mortgage from a federally regulated or insured lender, you’ll be required to buy flood insurance through the National Flood Insurance Program. (If you live in a moderate- or low-risk area, the government won’t force you to purchase it. Still, you can do so if your community participates in the NFIP.)

Snow

If a large amount of snow is dumped onto your roof, it very well could cause it to collapse if it doesn’t melt or isn’t removed fairly quickly.

Luckily, even if all you have is a barebones homeowners policy, you should be well protected from an insurance perspective when you go to pay for any related repairs.

Your bank account also should be safe if you’re hit by a blizzard and the strong winds that often are associated with it somehow damages your house or surrounding property. (Ripping shingles from your roof or toppling a tree that destroys your garage are two examples.)

What are some wintry situations that could prompt you to have to pay for home repairs or replacements out of your own pocket if you haven’t invested in extra endorsements or stand-alone policies? One possibility is if your pipes burst because you failed to keep your house warm enough. Another is if your basement (or some other part of your dwelling) floods after all of the snow that’s currently blanketing your lawn inevitably melts.

In the latter instance, an actual flood insurance policy—again, purchased through the NFIP—is going to be the only thing (outside of your own hard-earned cash) that will come to your rescue, so if that’s a real concern for you, you should consider going that route as soon as possible.

Cold Temperatures

When the temperature drops below the freezing point, and especially when it dips below zero degrees, it can cause pipes to burst.

High Winds

This region rarely has to deal with hurricanes but it’s no stranger to strong winds—up to 60 miles per hour, especially during the winter months. These winds can cause significant damage to dwellings and property.

The question is, is the damage produced by these winds protected by your standard homeowners policy? For the most part, it is-under the broad “windstorm peril” section of your plan, according to “If Disaster Strikes, Will You Be Covered?”

Specifically, if strong winds blow off part (or all) of your roof, or knock down a fence, or drop a tree onto your house, most of the resulting repair and replacement costs will be covered—to some extent, of course—by that form of insurance.

There are some exceptions to this rule. For example, if a particularly harsh wind storm fells one of the trees in your yard and it doesn’t damage your home or other structures in any way, you’ll have to pay to have it and any related debris removed from your property.

The above segments were adapted from the writings of Bryan Ochalla and www.upheld.org, a resource for US policy holders.

SERVPRO of Stoneham/ Wakefield reminds you to double check your policy to be sure you’re covered. Let us know how we can help. Enjoy this beautiful time of year and stay safe.

Water Damage

9/28/2017 (Permalink)

SERVPRO of Stoneham/ Wakefiled is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 781-245-0011

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stoneham/ Wakefiled has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Flooded Basement? What type of water could be in your basement.

5/11/2017 (Permalink)

Flooded Basement? What is in the water?

Early spring brings melting snow and heavy rains, all which could potentially pose a threat to flooding your basement.  We get a lot of questions on the types of water.  To help you understand what kind of water could potentially be in your basement there are (3) categories:

Category 1:  Known as "clean water" which is clean at the releasing source and does not pose a hazard if consumed by humans.  Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain.  The water in this category may become cotaminated as it mixes with soils on or within floor coverings, walls, subfloors, etc..  

Category 2:   Water that begins with some degree of contamination and could cause sickness or discomfort if consumed by humans.  Also know as "gray water"  is typically overflow water from an appliance, toilet, or aquarium.  

Category 3:Water which is highly contaminated and could cause death or serious illness if consumed by humans. Also know as "black water" examples are sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

Do's & Don'ts: Damage from Contaminated Water

5/11/2017 (Permalink)

Do’s & Don’ts: Damage From Contaminated Water

Do:

                Avoid all contact with sewage and items and contaminated by sewage.

                Wash your hands thoroughly after contact with contaminated items.

Don’t:

                Spread contaminated water by walking unnecessarily on damaged or wet areas.

                Turn on the HVAC system if there is a possibility of spreading contaminated air.

                Use household fans to dry the structure and spread contaminants.

                Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

However if exposed to harmful waste, OSHA recommends a post-exposure medical evaluation.  Consult your local health department or physician.

When you are dealing with water damage, immediate action is crucial, contact SERVPRO of Stoneham/ Wakefield at 781-245-0011. Our response is immediate and we use advanced equipment and techniques to remove the water quickly.  We closely monitor and document the drying process to verify your property is dried properly and thoroughly. The main goal of SERVPRO of Stoneham/ Wakefield is to help minimize the interruption to your life and as quickly as possible make it "like it never even happened." 

Flooded Basement Tips

3/1/2017 (Permalink)

Flooded Basement

Avoid a flooded basement, this year and forever!

Normal spring thaws can cause a small trickle to become a bigger issue. Foundation cracks that weren’t a problem before have the potential to become a huge problem now.

This year’s sudden spring thaw could exacerbate any issues that were not taken care of in the past.

In late winter and early spring, the ground can’t absorb all of the rain and snow melt, so it flows along the foundation. A proper drain system, sump pump and sealed cracks will help you avoid problems this spring.

Here are a few simple tips:

• Keep your gutters clean (this will keep rain water from flowing directly to your foundation)
• Grade landscaping away from foundation (add mulch or soil at an angle, higher at the foundation, slanting away)
• Check your sump pump or purchase a submersible pump and fans

Move valuables and expensive items you may have in your basement, or use pallets and shelves to keep them elevated.

When there is a natural disaster, often the emergency items you need are sold out, so plan ahead.

If you do have a flood

There are still things you can do to mitigate the damage.

• If you can do it safely, turn off the electricity.

But don’t get electrocuted! If you can reach the breaker without standing in water turn it off.  

• If you’ve got just a bit of water in spots consider yourself lucky. If you can clean it up with a wet vac and have fans to dry it afterward you might be all set.
• If your basement has flooded more than an inch, it’s best to call us.

If you have a sump pump and fans, you may still wish to tackle the job by yourself.  Submersible water pumps work best when you place them in the deepest part of the flooded water. If dirt and debris builds up and clogs the screen around the pump, clean it out and consider using something like a small tool to prop it up a bit. This will increase the space for water to flow through the pump. Use the widest and shortest hose possible, this will enable the pump to work faster.

When all the water is up and it appears dry you may still want us simply to treat the previously flooded area in order to kill any mold before it’s an issue.

To avoid this problem next year you must identify where the water came in.

• First, seal the cracks
• Then, dig to avert water flow next time

Remember water will travel down the path of least resistance. It is strongly advised to dig outside near the foundation and repack the soil. Dig down to where the water came, and then dig out and to the sides a few feet. There is a channel that you may not see but you will disturb and avert if you do this. Next year, water will not flow in that same direction if done correctly.

Last but not least, our friends at Signature Page Real Estate in Woburn, suggest having a dehumidifier in any basement, old or new.

Recap:

• Clean your gutters
• Have a sump pump, wet vac and fans
• Fix lawn grading
• Seal the cracks
• Dig to avert water flow next year
• Have a dehumidifier

If water comes in and it’s too much to tackle yourself, call us. Mitigating water damage is one of our core competencies. We’ll tackle the job at hand, and be sure your water problem doesn’t become a mold problem later: Like it never even happened.

Stoneham/ Wakefield 24 Hour Emergency Water Damage Service

9/26/2016 (Permalink)

SERVPRO of Stoneham/ Wakefield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 781-245-0011

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stoneham/ Wakefield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.